Returns and Refund Policy

Last updated: September 18, 2026

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This policy explains when an order may be cancelled, when a replacement or refund is available, and how to submit a claim. It forms part of our Terms of Service. Nothing in this policy limits any right you may have that cannot be waived under applicable law.

Contents

1. All Sales Are Final

BECAUSE OF THE NATURE OF RESEARCH COMPOUNDS AND THE IMPOSSIBILITY OF VERIFYING STORAGE CONDITIONS ONCE A PACKAGE HAS LEFT OUR CONTROL, ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR EXCHANGES OF SHIPPED PRODUCTS, AND WE CANNOT RESTOCK OR RESELL A RETURNED ITEM. THE LIMITED REMEDIES DESCRIBED BELOW ARE YOUR SOLE AND EXCLUSIVE REMEDIES.

2. Order Cancellation

An order may be cancelled for a full refund within 12 hours of placement, provided it has not yet entered processing. Send the cancellation request to support@mvpresearchlabs.com with your order number. Once an order enters processing or a shipping label is generated it can no longer be cancelled. Cryptocurrency orders are refunded in the original cryptocurrency at the exchange rate applicable at the time of refund, and network fees are deducted.

3. Damaged, Incorrect or Incomplete Orders

Inspect your order on arrival. If it arrives damaged, incorrect or incomplete, contact us within 48 hours of the carrier-recorded delivery time with your order number and clear photographs of the outer packaging, the shipping label, and the affected items as received. Verified claims are resolved at our election by replacement of the affected items or store credit. Claims submitted after 48 hours cannot be verified and will not be accepted.

4. Lost or Stolen Packages

A package is treated as lost when tracking shows no carrier movement for seven consecutive business days after the last scan, or when the carrier confirms loss. A package marked delivered but not received must be reported within 48 hours of the delivery scan. Under our shipment protection, confirmed lost or stolen packages are replaced at no cost or credited, once the carrier trace is complete. We may require a signed statement of non-receipt and may decline repeat claims on the same delivery address.

5. Items Not Eligible for Any Remedy

No replacement, credit or refund is available in the following circumstances.

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Products that have been opened, reconstituted, diluted, decanted, repackaged, relabelled or otherwise altered.

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Products stored contrary to the conditions printed on the label after delivery.

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Packages lost or damaged after delivery to the address you provided, including packages left unattended.

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Packages returned, refused, seized or destroyed because of an incorrect address, an unclaimed delivery, or customs action.

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Orders in which any Research Use Only restriction has been breached.

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Claims submitted outside the applicable window stated in this policy.

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Dissatisfaction with research results, which depend on factors outside our control.

6. How Refunds Are Issued

Approved refunds are issued to the original payment method only. Card refunds are submitted within five business days of approval and typically appear within 5 to 10 business days depending on your issuer. Cryptocurrency refunds are sent to the originating wallet, less network fees. Original shipping charges are refunded only where the entire order is cancelled before processing or where the fault is ours. We do not issue cash refunds and do not refund to an alternative payment method or a third party.

7. Store Credit

Where store credit is issued, it is applied to your account, has no cash value, is not transferable, and does not expire. Store credit may be applied to merchandise and shipping on a future order.

8. Pricing Adjustments

We do not offer retroactive price adjustments on completed orders when a product later goes on promotion.

9. Chargebacks

If you believe a charge is incorrect, contact us before initiating a chargeback so that we can resolve it directly. Initiating a chargeback without first contacting us, or after receiving a replacement or credit for the same order, is a breach of our Terms of Service. We reserve the right to contest such chargebacks with the documentation on file and to suspend the associated account.

10. How to Submit a Claim

Send all claims to support@mvpresearchlabs.com with the subject line "Order Claim", including your order number, the affected items, a description of the issue and the required photographs. We acknowledge claims within two business days and aim to resolve them within seven business days of receiving complete information.

11. Contact

Questions about this policy may be directed to MVP Research at support@mvpresearchlabs.com.

This document forms part of the MVP Research terms. Related policies: Terms of Service, Privacy, Disclaimer, Shipping, Returns, Cookies, Accessibility, Affiliate Terms, Research Use Only.