Terms of Service
These Terms of Service (the "Terms") form a binding agreement between you and Smart Shopping Global Limited, a company incorporated in Hong Kong, d/b/a MVP Research ("MVP Research", "we", "us" or "our") and govern your access to mvpresearchlabs.com (the "Site") and your purchase of any product offered on it. Please read Section 20 carefully: it requires most disputes to be resolved by individual binding arbitration and waives your right to a jury trial and to participate in a class action.
1. Agreement to These Terms
By accessing the Site, creating an account, or placing an order, you acknowledge that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, Disclaimer, Shipping Policy, Returns and Refund Policy and Cookie Policy, each of which is incorporated here by reference. If you do not agree, do not use the Site and do not place an order.
2. Eligibility
You may use the Site and place orders only if all of the following are true. If any of them is not true, you are not authorized to purchase from MVP Research.
You are at least 21 years of age and have the legal capacity to enter into a binding contract.
You are a qualified researcher, or you are purchasing on behalf of a laboratory, research institution, university or comparable entity that employs qualified personnel.
You will use the products solely for lawful in-vitro research and analytical purposes.
You are not located in, and will not direct products to, a jurisdiction in which their sale, receipt or possession is prohibited.
You have not previously been suspended or removed from the Site.
3. Research Use Only; Restrictions on Use
All products sold on the Site are supplied strictly as research chemicals for laboratory research use only. They are not drugs, food, cosmetics, dietary supplements or medical devices, and they are not sold for and may not be used in the diagnosis, treatment, cure, mitigation or prevention of any disease or condition. You expressly represent and warrant that you will not do any of the following.
Administer any product to yourself, to any other human being, or to any animal.
Resell, repackage, relabel or redistribute any product for human or veterinary consumption.
Compound, formulate or incorporate any product into a food, beverage, supplement, cosmetic or drug product.
Represent to any third party that any product is safe or effective for human or veterinary use.
Use any product in a manner inconsistent with applicable federal, state or local law.
This restriction is a material term of the sale. Any breach voids all warranties, terminates your right to use the Site, and shifts full responsibility for all resulting consequences to you.
4. Products, Descriptions and Availability
We work to describe products, purity values, lot numbers and test dates accurately, but we do not warrant that product descriptions, images, pricing or other content on the Site are complete, current or error free. Colors, label artwork and packaging may vary. All products are offered subject to availability, and we may limit quantities, discontinue any product, or decline to fill any order at our discretion.
5. Pricing and Typographical Errors
All prices are stated in United States dollars and are exclusive of shipping and any applicable taxes, duties or import fees. Prices are subject to change without notice. If a product is listed at an incorrect price or with incorrect information because of a typographical, pricing or system error, we reserve the right to cancel or refuse any order placed at that price, whether or not the order has been confirmed and whether or not your payment method has been charged. In that case we will cancel the order and issue a full refund.
6. Orders and Acceptance
Your submission of an order is an offer to purchase. An order confirmation email acknowledges receipt of your order; it does not constitute acceptance. A binding contract is formed only when we ship the products, and only for the products actually shipped. We may refuse, limit or cancel any order at our discretion, including where we suspect the order violates these Terms, is fraudulent, is intended for human use, or would violate any applicable law.
7. Payment
We accept card payment and cryptocurrency through third-party payment processors. By submitting payment information you represent that you are authorized to use the payment method and you authorize us and our processors to charge the full order amount, including shipping and applicable taxes. We do not store full payment card numbers on our systems. Cryptocurrency payments are final once confirmed on the applicable network and cannot be reversed by us. If a payment is declined, reversed or charged back, we may cancel the order and suspend your account.
8. Sales Tax
You are responsible for all applicable sales, use, excise and similar taxes. Where we are required to collect tax, it will be calculated and displayed at checkout. Where we are not required to collect it, you may still be responsible for remitting use tax to your state.
9. Shipping, Title and Risk of Loss
Shipping methods, rates and estimated transit times are described in our Shipping Policy. Delivery dates are estimates only and are not guaranteed. Title and risk of loss pass to you upon our delivery of the products to the carrier. As a courtesy, every order includes shipment protection as described in the Shipping Policy, which does not alter the passage of title or risk of loss. You are responsible for providing a complete and accurate delivery address.
10. Returns, Refunds and Cancellations
Because of the nature of research compounds, all sales are final and we do not accept returns or exchanges of shipped products. Limited remedies for damaged, incorrect or lost shipments, and the conditions for cancelling an order before it enters processing, are set out in our Returns and Refund Policy, which governs those situations.
11. Your Representations and Warranties
Each time you place an order you represent and warrant that the statements in Sections 2 and 3 are true and accurate as of that moment, that all information you provide is accurate and complete, that you are purchasing for lawful research purposes only, and that you will handle, store, transport and dispose of the products in accordance with good laboratory practice and all applicable law. You agree that we may rely on these representations.
12. Prohibited Conduct
You agree not to use the Site to do any of the following.
Violate any applicable law or regulation, or facilitate anyone else in doing so.
Provide false, misleading or fraudulent information, or impersonate any person or entity.
Interfere with, disrupt, probe or attempt to gain unauthorized access to the Site or any related system.
Use any robot, scraper, crawler or similar automated means to access or collect data from the Site.
Circumvent any security, rate-limiting or access-control measure.
Reproduce, resell or commercially exploit any part of the Site without our prior written consent.
13. Accounts
If you create an account you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at support@mvpresearchlabs.com of any unauthorized use. We may suspend or terminate any account at any time, with or without notice, for conduct that we reasonably believe violates these Terms.
14. Intellectual Property
The Site and all of its content, including text, graphics, logos, product photography, labels, layouts, documentation and software, are owned by MVP Research or its licensors and are protected by United States and international copyright, trademark and other intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your own internal, non-commercial purposes. No other right or license is granted, and all rights not expressly granted are reserved.
15. User Content and Reviews
If you submit a review, comment, question or other content, you grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, reproduce, modify, publish and display that content in any medium. You represent that you own or control the necessary rights and that the content is accurate and not unlawful, defamatory, obscene or infringing. We may edit, refuse to post or remove any content at our discretion. We do not offer compensation of any kind in exchange for a review.
16. Third-Party Links and Services
The Site may link to third-party websites, laboratories, carriers or payment processors. We do not control and are not responsible for their content, products, privacy practices or acts and omissions. Links are provided for convenience only and do not imply endorsement. Your dealings with any third party are solely between you and that third party.
17. Disclaimer of Warranties
18. Limitation of Liability
19. Indemnification
You agree to defend, indemnify and hold harmless MVP Research and its officers, members, employees, agents and suppliers from and against any claim, demand, action, loss, liability, damage, cost or expense, including reasonable attorneys fees, arising out of or relating to your breach of these Terms, your misuse of any product, any administration of a product to a human or animal, your violation of any law, or your violation of the rights of any third party. We reserve the right to assume the exclusive defense of any matter subject to indemnification, in which case you agree to cooperate with us.
20. Dispute Resolution; Binding Arbitration; Class Action Waiver
Please read this section carefully. It affects your legal rights.
Informal resolution first. Before commencing any proceeding, you agree to contact us at support@mvpresearchlabs.com with a written description of the dispute and the relief sought, and to allow 60 days for the parties to attempt an informal resolution.
Binding individual arbitration. If the dispute is not resolved, any claim arising out of or relating to these Terms, the Site or any product will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, in Los Angeles County, California, or by telephone or video at your election. The Federal Arbitration Act governs the interpretation and enforcement of this section.
Class action waiver. All claims must be brought in an individual capacity only. You and MVP Research each waive the right to bring or participate in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding.
Jury trial waiver. You and MVP Research each waive any right to a trial by jury.
Your right to opt out. You may opt out of this arbitration agreement by sending written notice to support@mvpresearchlabs.com or by mail to Smart Shopping Global Limited, Room 01, 26th Floor, Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong within 30 days of your first purchase, stating your name, order number and intent to opt out. Opting out does not affect any other provision of these Terms.
Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive relief in court to protect intellectual property rights.
Severability. If the class action waiver is found unenforceable as to a particular claim, that claim will be severed and heard in court, and the remainder of this section will continue to apply.
21. Governing Law and Venue
These Terms and any dispute arising out of them are governed by the laws of the State of California, without regard to its conflict of law principles, and by the Federal Arbitration Act as to Section 20. To the extent any matter is not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
22. Time Limit on Claims
To the fullest extent permitted by law, any claim arising out of or relating to these Terms, the Site or any product must be commenced within one year after the claim accrues. Otherwise the claim is permanently barred.
23. Export Controls and International Orders
You are responsible for compliance with all applicable export control, sanctions, customs and import laws. You represent that you are not located in, and are not a national or resident of, any country subject to United States embargo, and that you are not on any United States government restricted party list. International recipients are responsible for all duties, taxes and customs clearance, and for confirming that the products may lawfully be imported into their jurisdiction.
24. Changes to These Terms
We may modify these Terms at any time. The revised version takes effect when posted, and the "Last updated" date at the top will change. Your continued use of the Site or placement of a new order after that date constitutes acceptance. The version of the Terms in effect at the time you place an order governs that order.
25. Termination
We may suspend or terminate your access to the Site at any time, with or without cause or notice. Sections concerning research use restrictions, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution and the miscellaneous provisions survive termination.
26. Notices
We may provide notices to you by email to the address associated with your order or account, or by posting to the Site. Notices to us must be sent to support@mvpresearchlabs.com or by mail to Smart Shopping Global Limited, Room 01, 26th Floor, Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong. Notice by email is effective when sent and is deemed received on the next business day; notice by mail is deemed received when delivered.
27. General Provisions
These Terms, together with the policies incorporated by reference, are the entire agreement between you and MVP Research regarding the Site and supersede all prior understandings. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our prior written consent; we may assign them freely. Neither party is liable for any failure to perform caused by an event beyond its reasonable control. Headings are for convenience only and do not affect interpretation. Nothing in these Terms creates any partnership, agency, employment or joint venture relationship, and there are no third-party beneficiaries.
28. Contact
Questions about these Terms may be directed to MVP Research at support@mvpresearchlabs.com or by mail to Smart Shopping Global Limited, Room 01, 26th Floor, Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong.